As I write this I am quite angry at the way my sister and her husband have been treated, and it has reignited memories of all the times that I too have experienced similar treatment and service.
I am talking about one of the areas that we are particularly lacking in on the island and one that I am sure will resonate with every reader… customer service.
I had genuinely thought that after the crisis hit, businesses/organisations had become more humble, and that there had been a shift in attitudes. You see, prior to the crisis, the island had a peculiar back-to-front attitude with its customers, whereby instead of the organisation/business being grateful for the custom, the customer was made to feel that the business/organisation was actually doing them a favour instead!
This was evident in the shoddy service, the way that customers were spoken down to, the lack of good exchange and return policies and the presence of one of two attitudes; either stuck-up or indifferent.
And so there we have it, the attitude of 'we are doing YOU a favour' is still prevalent and it doesn't look like the leopard will change its spots anytime soon.